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AI Agentic Workflow Lab — Klarna: The AI Paradox

MN5823: AI & Future of Work | Royal Holloway Business School, University of London

An interactive teaching platform exploring Klarna Bank AB's strategic journey from simple chatbots to orchestrated multi-agent systems. Developed by Dr Stavros Polykarpou using the Base44 platform, January 2026.

Learning Journey

Frameworks Applied

Agentic Maturity Model: From chatbots to orchestrated multi-agent systems.
Human-in-the-Loop (HITL): Balancing AI autonomy with human oversight.
The Automation Curve: Mapping automation depth against customer trust.